Phone

How to Use the Dialer Feature for One-Time Outbound Calls
Using your computer Software as a “softphone” for outbound calls is an excellent way to communicate with leads for one-time calls or for calling through lis...
Mon, 20 Sep, 2021 at 10:44 AM
How Inbound Call Routing Works
Inbound calls can be forwarded to a cell phone but they cannot be answered in the desktop application. You can only make outbound calls from the app. Inbou...
Mon, 20 Sep, 2021 at 10:45 AM
How To Set Up Automated Calls And Voicemail Drops Within Your Campaigns And How They Work
You can use the Call Event in a campaign to automatically have the system call the customer when that step is reached in the campaign. If the lead answers, ...
Mon, 20 Sep, 2021 at 10:45 AM
Setting Up a Voicemail Drop and Voicemail Drop FAQs
A Voicemail Drop is utilized to accelerate the process of leaving voicemail messages. The way it works is the system will make a phone call to the selecte...
Mon, 20 Sep, 2021 at 10:45 AM
How To Convert Voicemail Drop Files into MP3 or WAV
Voicemail Drops require mp3 or wav audio files. This article shows how to properly convert your audio voicemail file to properly utilize Voicemail Drops. W...
Mon, 20 Sep, 2021 at 10:46 AM
​How To Get an Outbound Phone Number
A Twilio number is a digital phone number that can give you full access to your regular call and message routine. You can create an outbound number easily w...
Mon, 20 Sep, 2021 at 10:46 AM
How To Add Voicemail Forwarding and Transcription For A Twilio Number
You may want your phone number to forward to another number, and yet sometimes you may want it to directly send a call to voicemail. The caller can leave a ...
Mon, 20 Sep, 2021 at 10:46 AM
How to Delete a Twilio Phone Number
You may want to remove a phone number from your system. To delete a Twilio number, follow these simple steps: Step 1: Navigate to Settings > Phone Nu...
Mon, 20 Sep, 2021 at 10:47 AM
Complete Twilio Setup
A Twilio number is a digital phone number that can give you full access to your regular call and message routine. There are a few steps to completing t...
Mon, 20 Sep, 2021 at 10:47 AM
How To Record Calls And Listen To Recordings
You may want to record calls to be able to review them for quality assurance. Step 1: Ensure you have call recording enabled. Navigate to Settings >...
Mon, 20 Sep, 2021 at 10:47 AM